Contact us

If you're sending us an email, remember that email isn't usually a secure channel (unless you're logged in to your Standard Life account), so please don't include any confidential details.

If you're phoning, please can you help us by having your scheme details to hand? Call charges will vary.

Workplace pension enquiries

Please give us a call or if you'd rather drop us an email, we'll aim to get back to you in 5 working days or sooner.

Employer pension platform - Helpdesk

Making payments
Joining members
Password resets or registration
Support with the platform

Call us:

Group Pension Zone:
0345 606 0092

Workplace admin platform:
0345 266 1863

Member-related queries:
0800 634 7479

General enquiries

If you already have an account with Standard Life, you might find what you're after online - we have hints, tips and guides for all our online systems on board.

Get help online:

The Lifelens Platform is provided by Vebnet Limited, part of Phoenix Group Your regular Standard Life contact will be happy to discuss total reward services with you. 56° - member engagement

56° are Standard Life's in-house Communications Consultancy agency. Get in touch for help engaging your pension members. (Please note that there may be a charge for this service.)

Online form:

Call us:

Please contact your relationship manager

Bulk Purchase Annuities (BPA)

This team can help if you'd like to discuss a Bulk Purchase Annuity for a Defined Benefit pension scheme.

Online form:

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Phone opening times

Unless otherwise stated, our phone opening hours are:

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Looking for something else?

Part of Phoenix Group

Proud to be part of the UK's largest long-term savings and retirement business

Help & Resources

Online services

News & Insights

Connect with us

Legal information
Accessibility
Privacy policy
Cookie policy

the Plain English Campaign" height="58" /> Provider details

This website describes products and services provided by Phoenix Life Limited, trading as Standard Life.

Phoenix Life Limited, trading as Standard Life, is registered in England and Wales (1016269) at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Phoenix Life Limited uses the Standard Life brand, name and logo, under licence from Phoenix Group Management Services Limited.